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Some Questions & Answers
Find the most frequently asked questions and answers about the Coronavirus (COVID-19)
No, unfortunately due to GDPR we cannot accept bookings & payment over the phone.Our customer service team can only assist with existing booking queries and rescheduling appointments Please click the Get Tested and create an account to book a test. Registering is free & takes just 2 minutes.
Our appointment calendar is live & up to date, so unfortunately the slots you see are the only available appointments. Regrettably, our agents cannot assist with opening new slots.
After you have successfully booked your test you will receive a confirmation email with a unique test appointment barcode. Either print this email & bring with you to your test or have it ready on your smartphone. Be sure to check junk/spam mail for your confirmation email.
You will also need photo identification such as a passport/driving license. Without these items, you cannot be tested.
Yes, we do test children, however bookings must be made by an adult over the age of 18. Infants must be at least 3 months old to be tested. If the test is for an infant who does not have a passport, upload a photo at time of booking and bring the birth certificate for proof of identification.
You can click the “forgot” button on the login page & an email will be sent to you to reset your password. If you have entered the wrong password several times you will be locked out of your account for 20 minutes, after which you can reset your password. Alternatively you can contact our Customer Care team at email@example.com and they will assist you.
Both tests are types of molecular testing which detect current Covid-19 infections in patients. The reason we offer both tests is due to LAMP testing being a newer development and many airlines/countries only accepting PCR.
No. One person can be the account holder & they can add the remaining family members to their account. The account holder can view the results of minors under 18. Members over 18 must give consent to allow access to their results. To add people to your account, login and select “Add Group Member”.
IMPORTANT: When making a group booking every person’s details must be listed including name, date, and their photo, otherwise they will not be tested.
While PCR is the most widely accepted form of testing we do advise that you check with your airline & country of travel before booking as the requirements differ from airline to airline and restrictions vary for each country. Some countries have stricter requirements & may not accept tests that are not signed by a practitioner. The requirements are constantly changing so we do recommend you check for updates closer to your time of travel.
*Please bear in mind PCR results take 1 – 2 days. We advise that you allow for 2 full days at peak times.
Yes, you have the option to add them in. When you receive an email to say your results are back login to your profile, click “Request PDF Results Cert”, then select “Purpose of Test” and tick travel. This will allow you to entre your passport number & flight details which will then be included in your test results certificate. Your certificate will be emailed to you, but you can also download it directly from your profile. Remember to check junk/spam mail. These details on your results are now a requirement with many airlines.
Our testing is performed by RocDoc healthcare professionals who have all been trained in swabbing patients.
As part of our follow-up care, if detected for COVID-19 we inform the individual’s doctor as well as the HSE to assist with more accurate contact tracing and recording of detected cases.
If you are not from Ireland and do not currently have a GP, mark this box as unapplicable.
A photo is required when setting up your profile as you need to be identifiable when you check in at our test centre. Your photo ID will be checked twice on-site, once at check-in and again by the Swabber. This is to ensure the correct person is being tested. Below is an example of an acceptable & unacceptable photo. Selfies are also accepted.
On February 11, 2020 the World Health Organization announced an official name for the disease that is causing the 2019 novel coronavirus outbreak, first identified in Wuhan China. The new name of this disease is coronavirus disease 2019, abbreviated as COVID-19. In COVID-19, ‘CO’ stands for ‘corona,’ ‘VI’ for ‘virus,’ and ‘D’ for disease. Formerly, this disease was referred to as “2019 novel coronavirus” or “2019-nCoV”.
Coronaviruses are a large family of viruses. Some cause illness in people, and others, such as canine and feline coronaviruses, only infect animals. Rarely, animal coronaviruses that infect animals have emerged to infect people and can spread between people. This is suspected to have occurred for the virus that causes COVID-19. Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS) are two other examples of coronaviruses that originated from animals and then spread to people. More information about the source and spread of COVID-19 is available on the Situation Summary: Source and Spread of the Virus.
Stay aware of the latest information on the COVID-19 outbreak, available on the WHO website and through your national and local public health authority. Many countries around the world have seen cases of COVID-19 and several have seen outbreaks. Authorities in China and some other countries have succeeded in slowing or stopping their outbreaks. However, the situation is unpredictable so check regularly for the latest news.
The most common symptoms of COVID-19 are fever, tiredness, and dry cough. Some patients may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea. These symptoms are usually mild and begin gradually. Some people become infected but don’t develop any symptoms and don't feel unwell. Most people (about 80%) recover from the disease without needing special treatment. Around 1 out of every 6 people who gets COVID-19 becomes seriously ill and develops difficulty breathing. Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illness. People with fever, cough and difficulty breathing should seek medical attention.
From the evidence so far, the COVID-19 virus can be transmitted in ALL AREAS, including areas with hot and humid weather. Regardless of climate, adopt protective measures if you live in, or travel to an area reporting COVID-19. The best way to protect yourself against COVID-19 is by frequently cleaning your hands. By doing this you eliminate viruses that may be on your hands and avoid infection that could occur by then touching your eyes, mouth, and nose.
F A Q
Summary of definitions
Find the definitions of the most frequently used terminology about the Coronavirus (COVID-19) test
A molecular diagnostic test detects genetic material of a virus or bacteria, using a lab technique called nucleic acid amplification. The two most common methods of nucleic acid amplification are polymerase chain reaction (PCR) or Loop-Mediated Isothermal Amplification (LAMP). These tests detect a current infection. Typically, a health care worker collects fluid from a nasal or throat swab or from saliva. Results may be available in minutes if analysed onsite or one to two days if sent to an outside lab. Molecular tests are considered the most accurate method of COVID testing and recommended by the WHO (World Health Organization)
This newer COVID-19 test detects certain proteins that are part of the virus. Using a nasal or throat swab to get a fluid sample, antigen tests can produce results in minutes. A positive antigen test result is considered very accurate, but there is an increased chance of false negative results — meaning it is possible to be infected with the virus but have negative antigen test results. Antigen tests are not as sensitive as molecular tests. Depending on the situation, the doctor may recommend a molecular test to confirm a negative antigen test result
These tests detect antibodies which the body generates in response to a prior COVID-19 infection. They do not detect a current active infection. If test results show that a patient sample has antibodies, it indicates that the subject is likely to have been infected with COVID-19 at some time in the past. It may also mean that you have some immunity. The WHO (World Health Organization) cautions that there is a lack of evidence on whether having antibodies means that a subject is protected against re-infection with COVID-19. The level of immunity and how long immunity lasts are not yet known. Ongoing studies will eventually reveal more data on this