FAQ’s

Some Questions & Answers

Find the most frequently asked questions and answers

While our tests are approved by the HSE, and widely accepted by most international destinations, it is up to the passenger to be informed of destination country protocol, testing guidelines & timelines. It is also up to the passenger to plan accordingly and reserve their tests in advance as to not delay their departures.

No, unfortunately due to GDPR we cannot accept bookings & payment over the phone.Our customer service team can only assist with existing booking queries and rescheduling appointments Please click the Get Tested and create an account to book a test. 

If you need to reschedule your appointment, please do so 24 hours prior to your allocated time. This can be done through the online portal in the “Contact us on Live Chat” section or by emailing admin@rocdochealthcheck.ie Please do not book a test if you are unsure of your availability.

This product is non refundable.  

Should you be unable to attend or need to cancel your appointment, then you can add credit to your account to be used at any time in the future.

Once you have created your own profile you can add others to your account such as family. To do this log in and select “Add Group Member”. Enter the individuals’ details. When all members have been added you can view / edit their details & view results from “My Group”.

Our appointment calendar is live & up to date, so unfortunately the slots you see are the only available appointments. Regrettably, our agents cannot assist with opening new slots.

After you have successfully booked your test you will receive a confirmation email with a unique test appointment barcode. Either print this email & bring with you to your test or have it ready on your smartphone. Be sure to check junk/spam mail for your confirmation email.

You will also need photo identification such as a passport/driving licence. Without these items, you cannot be tested.

Yes, we do test children, however bookings must be made by an adult over the age of 18. Infants must be at least 3 months old to be tested. If the test is for an infant who does not have a passport, please bring the birth certificate for proof of identification.

You can click the “forgot” button on the login page & an email will be sent to you to reset your password. If you have entered the wrong password several times you will be locked out of your account for 20 minutes, after which you can reset your password. Alternatively you can contact our Customer Care team at admin@rocdochealthcheck.ie and they will assist you.

No. One person can be the account holder & they can add the remaining family members to their account. The account holder can view the results of minors under 18. Members over 18 must give consent to allow access to their results. To add people to your account, login and select “Add Group Member”.

IMPORTANT: When making a group booking every person’s details must be listed including name, date, otherwise they will not be tested.

While PCR is the most widely accepted form of testing we do advise that you check with your airline & country of travel before booking as the requirements differ from airline to airline and restrictions vary for each country. Some countries have stricter requirements & may not accept tests that are not signed by a practitioner. The requirements are constantly changing so we do recommend you check for updates closer to your time of travel.

Yes, you have the option to add these in. When you receive an email to say your results are back login to your profile, click “Request PDF Results Cert”, then select “Purpose of Test” and tick travel. This will allow you to enter your passport number & flight details which will then be included in your test results certificate. Your certificate will be emailed to you, but you can also download it directly from your profile. Remember to check junk/spam mail. 

Our testing is performed by RocDoc healthcare professionals who have all been trained in swabbing patients. 

As part of our follow-up care, if detected for COVID-19 we inform the individual’s doctor as well as the HSE to assist with more accurate contact tracing and recording of detected cases.

If you are not from Ireland and do not currently have a GP, mark this box as non applicable.

FAQ’s

Summary Of Definitions

Find the definitions of the most frequently used terminology about the Coronavirus (COVID-19) test

A molecular diagnostic test detects genetic material of a virus or bacteria, using a lab technique called nucleic acid amplification. The two most common methods of nucleic acid amplification are polymerase chain reaction (PCR) or Loop-Mediated Isothermal Amplification (LAMP). These tests detect a current infection. Typically, a health care worker collects fluid from a nasal or throat swab or from saliva. Results may be available in minutes if analysed onsite or one to two days if sent to an outside lab. Molecular tests are considered the most accurate method of COVID testing and recommended by the WHO (World Health Organization)

This newer COVID-19 test detects certain proteins that are part of the virus. Using a nasal or throat swab to get a fluid sample, antigen tests can produce results in minutes. A positive antigen test result is considered very accurate, but there is an increased chance of false negative results — meaning it is possible to be infected with the virus but have negative antigen test results. Antigen tests are not as sensitive as molecular tests. Depending on the situation, the doctor may recommend a molecular test to confirm a negative antigen test result

The Antibody test detects the IgG and IgM antibodies responses to SARS-CoV-2 spike (S protein). The spike protein may be present in either natural immunity or vaccine induced immunity.

The quantification of the antibody response can help determine the specific antibody titer. So in addition to being able to identify if an individual has present antibodies to covid, this also provides a value which can determine how much impact the antibodies have had. After a full Covid vaccination, providing the individual has had a sufficient antibody response to all covid vaccines this should then show that the antibody uptake has occurred.
The specificity of the Antibody test is 99.98% with sensitivity of 98.8% (14 days or later after diagnosis with PCR).

  • Sensitivity: the ability of a test to correctly identify patients with a disease
  • Specificity: the ability of a test to correctly identify people without the disease
  • Immunoglobulin G (IgG): This is the most common antibody. It’s in blood and other body fluids, and protects against bacterial and viral infections. IgG can take time to form after an infection or vaccination
  • Immunoglobulin M (IgM): Found mainly in blood and lymph fluid, this is the first antibody the body makes when it fights a new infection.
  • Antibody titer: the levels of antibody found